In-Store Pickup FAQS
Pets Naturally is proud to offer In Store Pickup Service to our Traverse city customers! Please see below for answers to FAQ about our In Store Pickup service.
- Where is In-Store Pickup offered? In-Store Pickup is available at our store location in Traverse City, MI.
- What days do you offer In-Store Pickup? Pets Naturally is open 7 days a week, 9am - 6pm Mon - Sat and 11am - 4pm on Sun, and in-store pickup is available during all normal business hours.
- What is the cutoff time for In-Store Pickup? All orders received by 5:00 pm are eligible for same day In-Store Pickup.
- What if I place my order after the cutoff time? All In-Store Pickup orders placed after 5:00 pm will be available for pickup the following day, starting at 12:00 pm.
- How long does it take to process my order? In-Store Pickup orders are completed within 2 hours of receiving. We will contact all customers as soon as their orders are ready. Customers must wait for this email confirmation before picking up their orders. Once notified, customers may pick up their orders any time during our currently scheduled pick-up hours.
- How much does In-Store Pickup cost? Our In-Store Pickup service is FREE. Customers simply pay for their items, with no additional fees applied.
- Is there a minimum purchase requirement? No.
- How do I order? All orders must be placed on our Online Store. Please select In-Store Pickup and verify store location during checkout.
- Who do I contact with questions about my order? Please email us at info@petsnaturallytc.com or call us at 231-944-1944